Terms of Service
Terms
The agreement
These terms govern use of this website and, together with a signed service agreement, the services Modern Revenue Systems provides to business clients. By using the site or the services you accept these terms.
The services
We provide one service. It is sold as one thing and not in parts.
Advertising and follow-up. We build and manage paid advertising campaigns, landing pages, and conversion tracking for the client, together with the follow-up that turns the resulting inquiries into booked appointments: lead response, appointment scheduling, automated answering, follow-up sequences, and reporting. The Advertising section below governs the advertising half of that work.
Services are provided on a month-to-month basis unless a signed agreement says otherwise, and may be canceled by either party with 30 days' written notice.
Advertising
The advertising account belongs to the client
The client creates and owns the business portfolio and the advertising account, and puts the client's own payment method on it. We are added as a partner with advertiser access so we can build and manage campaigns. We do not open advertising accounts in our own name on a client's behalf. If the relationship ends, the account, its billing history, and its performance history stay with the client.
Ad spend is separate from our fee and is never marked up
Advertising spend is paid by the client directly to the advertising platform. It is not part of our monthly fee, it is not billed by us, and we do not take a percentage of it or any rebate on it. The client sets the budget and may change or stop it at any time.
Approval, and the platform's rules
Nothing runs until the client has seen it. Campaigns are subject to the advertising platform's own policies and terms, which that platform enforces and may change without notice. A platform may reject an ad, restrict an account, or disable one for reasons outside our control. We will tell the client what happened and work the problem, but we are not responsible for a platform's decisions about a client's account, and a platform action is not grounds for a refund of fees already earned.
We do not switch spend on before texting is approved
Carrier registration for automated texting takes one to three weeks and nothing texts until it clears. We will not turn advertising spend on before it does, because a lead that arrives while the messaging half is inactive is a lead the client paid for and lost.
Billing and refunds
How the subscription runs
Subscriptions are billed monthly in advance to the payment method on file and renew automatically each month until canceled. The first charge occurs on the day service is ordered. Each subsequent charge occurs on the same day of the following month. We do not prorate partial months.
Billing starts at signature, not at go-live
Your first charge happens when you sign, not when the system goes live. There is a gap between the two, usually around two weeks, because the phone carriers have to approve your business before automated texting is allowed to send. We say this out loud on the call and we are repeating it here. If go-live is delayed past 30 days for a reason that is not on your end, one month is credited back to you.
Canceling
Either party may cancel with 30 days' written notice, sent to Admin@ModernRevenueSystems.Com. Service continues through the end of that 30-day notice period, and the final month is charged in full. There is no cancellation fee and no annual contract.
Setup fees
One-time setup fees are charged once, at the start of service, and are non-refundable once onboarding work has begun.
Advertising spend is not billed by us
Advertising spend is paid by the client directly to the advertising platform, on the client's own payment method. It never appears on our invoice, we never mark it up, and it sits on top of the monthly fee.
Usage costs passed through
Text messages, call minutes, and carrier registration fees are passed through to you at our actual cost, and they are not capped. These are usage-based and vary with how many calls and messages your business generates. They appear separately from your subscription.
If a payment fails
We retry a failed payment a few times over roughly two weeks and email you. If it still has not gone through, we pause the service and contact you rather than canceling your account outright, so nothing is lost while you sort the card out.
Disputing a charge
If something on your bill looks wrong, tell us before you tell your bank. Email Admin@ModernRevenueSystems.Com or call (612) 453-1818. We will fix a billing error directly, and in almost every case faster than a card dispute can be processed. We are a two-person company, so a billing question reaches someone who can actually resolve it.
No guarantee of results
We report honestly on what the system captures and books, and we build everything to work. We do not guarantee results. That includes any particular number of calls, leads, bookings, appointments, or jobs; any amount of revenue; any cost per lead or cost per booked job; any return on advertising spend; and any specific amount of time saved by an automation.
Outcomes depend on factors we do not control, including call volume, seasonality, advertising platform behavior and pricing, competition, the client's market, the client's own pricing, and how the client runs its business.
We are a new company and we say so plainly. Where we describe past work, we are describing what happened for one business. That is not a prediction of what will happen for another.
Client responsibilities
- Clients provide accurate business information for carrier registration and keep it current.
- Clients may only submit customer lists they own, with a consent basis they can document. We do not accept purchased, rented, or scraped contact lists, and we may refuse or terminate service rather than send to one.
- Clients are responsible for the accuracy of business details (pricing, hours, service claims) conveyed to their customers through content they approve.
- Clients who buy advertising create and own their own advertising account and payment method, are responsible for their own ad spend, and approve creative and any claims made in it before it runs.
Messaging compliance
Business text messaging is subject to carrier registration requirements and federal law, including the Telephone Consumer Protection Act. We register each client's messaging with the carriers before their texting goes live, honor opt-outs automatically and permanently, and operate inbound-only automated voice answering. Carrier registration timelines are set by the carriers and their verification partners, not by us, and typically take one to three weeks.
Our SMS program sends appointment confirmations and reminders, replies to missed calls and web form submissions, and follow-up about a request you made to the business you contacted. Message frequency varies with your interaction with that business. Message and data rates may apply, according to your mobile carrier's plan. Reply STOP to opt out at any time, or HELP for help. You must be 18 years of age or older to use this SMS service. Full details are in the SMS Terms.
Intellectual property and data
We retain ownership of our systems, templates, and processes. Clients own their customer data (contacts, conversation history, and appointments) and may export it at any time, including on cancellation.
A process map the client has paid for belongs to the client. Advertising creative produced for a client's campaigns belongs to the client. Automations built inside a client's own account stay in that account. What remains ours is the underlying templates, tooling, and methods we bring to every engagement, which are not exclusive to any one client.
Limitation of liability
To the maximum extent permitted by law, our total liability arising out of the services in any twelve-month period is limited to the fees paid to us for the services in that period. We are not liable for indirect, incidental, or consequential damages, including lost profits or lost business opportunities. Telephone carriers are not liable for delayed or undelivered messages.
Disputes
These terms are governed by Minnesota law. Any dispute will be brought in the state or federal courts located in Minnesota.
Contact
Questions about these terms: Admin@ModernRevenueSystems.Com.